Selling your Playmobil® with Toy-Exchange is quick and simple, find out how to sell below
How It Works
Sell your unwanted toys in 4 easy steps
Playmobil® Acceptance Guidelines
Toy-Exchange.co.uk will not accept any items with the following defects:
- Damage that greatly effects the look or functionality
- Excessive dirt or damage
- Fire and/or smoke damage
- Staining and discolouration
- Water, damp or mould damage
- Strong odours such as cigarette smoke
- Counterfeit items
We inspect all items upon receiving them. Any items that do not meet our acceptance guidelines will not be valued. Our advertised prices are for items that fully comply with our acceptance criteria. Should you not wish to accept our quote, we can responsibly recycle your items, or return them back to you, see our returns policy for further details.
For each category we may also have additional acceptance criteria, please see below:
Frequently Asked Questions
Visit our How It Works page to get a step by step guide of how to sell to us. It’s a free and straightforward process.
When your order status is “on-hold” it simply means that the item is either in transit with UPS, or is with us and is awaiting checking and payment. To check if your item has reached us, please visit your order in My Account and see the tracking information there.
Once you get to the checkout page, we provide you with a free UPS shipping label. Just print out your label, and drop off the item at your nearest UPS drop off point. See a full list of UPS drop off points here.
We aim to review and check-in your items on the day we receive them. Once they have passed our check-in process we will aim to send your payment the same or next day via your chosen method. When we are very busy this can take up to 72 hours from receiving the item until payment, however we always try our best to do it sooner.
Currently we can pay you via:
- Bank Transfer
You will receive an instant valuation from us when you add the items to your basket. Simply head to one of the brands you wish to sell, and we’ll give you a transparent price. Providing your items comply with our Acceptance Guidelines, you will receive the full amount.
On each brands product page we show you an up to date and transparent price that we will pay for your items as long as they meet our simple Acceptance Guidelines.
Providing these guidelines are met, you will receive the full value we offered during checkout.
If we receive your items and they do not meet our acceptance guidelines we may revise the offer amount.
All items go through a simple and fast process to ensure you get paid quickly.
We will ensure we have received the correct quantity and weight of items compared to what was on the trade-in offer. As well as do a check that the items received meet our acceptance guidelines.
If everything is as we expect, we will process the payment for the full amount straight away.
If we have not received all the items, or some do not meet our acceptance guidelines we will send you a revised offer via email. You then have 48 hours to accept or reject that offer.
As long as your items meet our acceptance guidelines, and the weights and quantities are correct we will never need to revise our offer.
If we do give a revised offer, you will have 48 hours to respond. If you accept the offer we will process the payment on the day you accept it. If you decline it you will have 2 options
- We can return the items to you for free.
- We can keep the items and will either, responsibly recycle, resell or donate to good causes depending on the item and it’s condition
If you do not respond at all, we will automatically payout the revised offer amount and your items will no longer be returnable.
Depending on what item you trade-in, we generally inspect and grade the condition of your items. Then they are either restored and resold as complete units, scrapped for parts to restore other items or sold as parts. Where possible we donate overstock or excess to charitable causes.
Yes, please get in touch with us via our Contact Us page. Fill in the form with as much detail about the items you have, as well as some photos of the items, and we will get back to you.
We are always looking at new brands we can accept, so keep on visiting our site to find the most up to date brands we buy.
We strive to be competitive with our buying prices, and they are updated frequently in line with market demand for buying and selling of that brand. We have the right to change our prices at any time on our website.
If we do change our pricing, this does not affect the offers that have already been issued, we will pay the price that was offered at the time of checkout, providing the items meet all of our Acceptance Guidelines.