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Acceptance Guidelines

Simple guide to selling your unwanted toys quick and easy

Start Selling Your Unwanted Toys

Overview

Our simple online tool gives you a fast and accurate valuation for your items based on the weight or quantity that you have. 

Before sending your toys to us please make sure that they meet our Acceptance Guidelines shown below. If your items meet these guidelines we will be able to pay the full valuation given online. 

Failure to meet our Acceptance Guidelines may mean we have offer an adjusted valuation upon review of your items. 

When we offer an adjusted valuation we give you the option to have it returned to you at no extra cost.

General Condition - All Products

We only accept unwanted toys that are in good working order. The following guidelines highlight any general defects that we would not accept. As well as the general guidelines please check the brand specific guidelines for more information on what we do and do not accept for each brand.

Responsible Recycling

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At Toy-Exchange.co.uk we practice a responsible recycling policy. Where possible we always try to use as much of the toy as possible to refurbish other toys, however inevitably we will acquire unwanted toys and parts which we cannot use. We will ensure any unused items are disposed of in an environmental safe way.

For further details on general recycling please visit your local councils recycling page at https://www.gov.uk/recycling-collections

Brand Specific Guidelines

LEGO® Acceptance Guidelines

Toy-Exchange.co.uk will not accept any items with the following defects:

  • Damage that greatly effects the look or functionality
  • Excessive dirt or damage
  • Fire and/or smoke damage
  • Staining and discolouration
  • Water, damp or mould damage
  • Strong odours such as cigarette smoke
  • Counterfeit items

    We inspect all items upon receiving them. Any items that do not meet our acceptance guidelines will not be valued. Our advertised prices are for items that fully comply with our acceptance criteria. Should you not wish to accept our quote, we can responsibly recycle your items, or return them back to you, see our returns policy for further details.

    For each category we may also have additional acceptance criteria, please see below:
Mixed LEGO®

Accepted

Not Accepted

Mixed Duplo® / Primo®

Accepted

Not Accepted

Mixed LEGO® Minifigures

Accepted

Not Accepted

Playmobil® Acceptance Guidelines

Toy-Exchange.co.uk will not accept any items with the following defects:

  • Damage that greatly effects the look or functionality
  • Excessive dirt or damage
  • Fire and/or smoke damage
  • Staining and discolouration
  • Water, damp or mould damage
  • Strong odours such as cigarette smoke
  • Counterfeit items

    We inspect all items upon receiving them. Any items that do not meet our acceptance guidelines will not be valued. Our advertised prices are for items that fully comply with our acceptance criteria. Should you not wish to accept our quote, we can responsibly recycle your items, or return them back to you, see our returns policy for further details.

    For each category we may also have additional acceptance criteria, please see below:
Mixed Playmobil®

Accepted

Not Accepted

Scalextric Acceptance Guidelines

Toy-Exchange.co.uk will not accept any items with the following defects:

  • Damage that greatly effects the look or functionality
  • Excessive dirt or damage
  • Fire and/or smoke damage
  • Staining and discolouration
  • Water, damp or mould damage
  • Strong odours such as cigarette smoke
  • Counterfeit items

    We inspect all items upon receiving them. Any items that do not meet our acceptance guidelines will not be valued. Our advertised prices are for items that fully comply with our acceptance criteria. Should you not wish to accept our quote, we can responsibly recycle your items, or return them back to you, see our returns policy for further details.

    For each category we may also have additional acceptance criteria, please see below:
Scalextric Cars Only

Accepted

Not Accepted

Scalextric Track Only

Accepted

Not Accepted

Scalextric Mixed Accessories & Spares

Accepted

Not Accepted

Sylvanian Families Acceptance Guidelines

Toy-Exchange.co.uk will not accept any items with the following defects:

  • Damage that greatly effects the look or functionality
  • Excessive dirt or damage
  • Fire and/or smoke damage
  • Staining and discolouration
  • Water, damp or mould damage
  • Strong odours such as cigarette smoke
  • Counterfeit items

    We inspect all items upon receiving them. Any items that do not meet our acceptance guidelines will not be valued. Our advertised prices are for items that fully comply with our acceptance criteria. Should you not wish to accept our quote, we can responsibly recycle your items, or return them back to you, see our returns policy for further details.

    For each category we may also have additional acceptance criteria, please see below:
Mixed Sylvanian Families

Accepted

Not Accepted

Sylvanian Families Figurines Only

Accepted

Not Accepted

Vintage Star Wars 1977-1983
Acceptance Guidelines

Toy-Exchange.co.uk will not accept any items with the following defects:

  • Damage that greatly effects the look or functionality
  • Excessive dirt or damage
  • Fire and/or smoke damage
  • Staining and discolouration
  • Water, damp or mould damage
  • Strong odours such as cigarette smoke
  • Counterfeit/Reproduction items

We inspect all items upon receiving them. Any items that do not meet our acceptance guidelines will not be valued. Our advertised prices are for items that fully comply with our acceptance criteria. Should you not wish to accept our quote, we can responsibly recycle your items, or return them back to you, see our returns policy for further details.

For each category we may also have additional acceptance criteria, please see below:

Vintage Star Wars Action Figures

Accepted

Not Accepted

Vintage Thunder Cats 1985-1987
Acceptance Guidelines

Toy-Exchange.co.uk will not accept any items with the following defects:

  • Damage that greatly effects the look or functionality
  • Excessive dirt or damage
  • Fire and/or smoke damage
  • Staining and discolouration
  • Water, damp or mould damage
  • Strong odours such as cigarette smoke
  • Counterfeit/Reproduction items

We inspect all items upon receiving them. Any items that do not meet our acceptance guidelines will not be valued. Our advertised prices are for items that fully comply with our acceptance criteria. Should you not wish to accept our quote, we can responsibly recycle your items, or return them back to you, see our returns policy for further details.

For each category we may also have additional acceptance criteria, please see below:

Vintage Thunder Cats Action Figures

Accepted

Not Accepted